Frequently Asked Questions

Wednesday through Sunday, 11:00 AM to 8:00 PM. Requests outside those hours must use Get a Quote and receive admin approval before checkout.

Food, catering, booking, and rental orders require at least three calendar days’ notice. Earlier notice is recommended for large events.

No. Food orders, catering, and rentals are delivery only.

The first five one-way road miles from our private delivery hub are free. Deliveries over 5 through 10 miles cost $20. Beyond 10 miles, the fee is $20 plus $2 per additional billed mile. Mileage is billed to the nearest 0.05 mile. Tolls, ferries, parking, or exceptional access may cost extra.

The delivery address is used for mileage and fulfillment. A billing address is required so destination-based tax can be estimated and calculated by Square.

Any image marked Reference image is for presentation. The main ordering menu is text-only, and freshly prepared food may vary.

No. Guests may request quotes. An account is required to accept and finalize one.

Food or service cost, delivery and other fees, estimated tax, and estimated total.

The checkout notice and transaction information identify the business as Fusion Foods LLC.

On acceptance, cost and fees go to Square. Square calculates final tax from the billing or delivery address, so estimated tax is not charged twice.

After availability is approved and required Square payment or deposit is completed.

Payments are generally non-refundable because ingredients, staffing, equipment, and production are reserved. If Fusion Foods cancels an unavailable paid service, the affected amount is refunded or rescheduled.

Food orders, catering, rentals, quote acceptance, and recipe purchases. Merchandise allows guest checkout.

Customers log in with their confirmed email address and password.

First and last name, email, phone, and a primary billing address. Mailing and shipping may be marked the same as billing.

No. The email address used to create an account cannot be changed.

Yes. Account deletion is available under Account information. Deleting an account causes the loss of account history and data.

Yes. Use Forgot password on the login page for an emailed reset link.

Logged-in customers earn 1 point for every $2 actually paid through an eligible completed Square transaction. Regular business accounts earn points only on catering and rental purchases; FF Store, recipe, merchandise, Sunday Special Sale, and standalone service purchases do not earn business-account points.

Every 100 points equals $1 toward a purchase.

Yes. Available points can reduce part of an order, and the remaining balance is paid through Square.

Yes. When available points cover the full eligible amount, the purchase can be completed with points and no card charge is required.

Open Loyalty points in the customer account dashboard to see the balance and activity history.

No. Points apply to completed eligible spending and may be reversed when a payment is refunded, canceled, disputed, or otherwise invalidated.

The system prevents conflicting confirmed catering and rental reservations and blocks calendar availability.

Availability is reviewed first, then the deposit or payment request is sent through Square. If an order contains multiple rentals, only the single highest applicable rental deposit is charged.

Applicable cleaning, repair, replacement, loss, theft, damage, or late charges follow the approved rental agreement.

Individual recipe PDFs are $4.99 unless a bundle or ebook shows another price.

Purchased PDFs remain under Purchased recipes in the customer account.

Only as a gift. The site asks whether it is a gift, collects the recipient’s email after Yes is selected, and removes the duplicate from the cart when No is selected.

After completed payment, the recipient receives an email with access to the gifted PDF.

No. Recipe purchases are for the purchaser’s personal use and may not be redistributed or resold, except through the site’s designated gift-purchase flow.

The shop is designed to use Printful. Guests and account holders may purchase merchandise.

Tell us before payment. Our kitchen handles common allergens and cannot guarantee zero cross-contact.

Each listing shows its available sizes. Serving quantities are estimates and vary with portions and menu mix.

Yes. Use Get a Quote with the event date, guest count, location, menu ideas, and dietary needs.

Logged-in customers can see upcoming and past bookings in their dashboard.

Sunday Special Sale is held every Sunday, while supplies last. Preorders launch Monday and remain open through Saturday for the upcoming Sunday. Same-day Sunday orders are accepted from 3:30 PM through 7:30 PM Pacific time only when the sale has not sold out.

Only 10 total orders are accepted for each Sunday Special, including preorders and same-day orders, and products are limited to available supply. Sold-out products cannot be ordered. Once the weekly order limit is reached, checkout closes for all remaining preorder and same-day orders.

One product is promoted per Sunday Special week. Products submitted after the Monday launch are queued for a following Sunday. If the scheduled product is unavailable, no Sunday Special promotion appears.

Local delivery is free only within 10 driving miles from our private delivery hub. Customers outside that area must select buyer-paid USPS shipping.

Local-delivery preorders may select any 30-minute slot from 3:00–8:00 PM. Same-day local-delivery orders use slots from 3:30–7:30 PM. USPS shipping orders do not select a local delivery time.

Full Square payment is required before fulfillment. Customers pay for their items and applicable tax. Local delivery within 10 miles is free; USPS shipping is paid by the buyer.

Qualifying local orders are delivered on Sunday. Buyer-paid USPS orders ship on the following Monday.

Business customers may request catering, hourly event services, custom quotes, and eligible wholesale frozen foods, jerky, and pickles.

Wholesale frozen-food, jerky, and pickle orders require at least 10 boxes. Catering and event services follow their displayed or quoted minimums instead.

Wholesale transactions 1–5 are billed individually when each order is placed. Starting with wholesale transaction 6, billing occurs only after delivery is confirmed.

No. Card and bank details are entered through Square. Fusion Foods retains secure Square references and limited status information, not raw payment credentials.